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Our 30 Day Returns Guarantee

Free 30 Day Returns Policy

To return your order within 30 days of delivery:

  1. Follow this link
  2. Enter the email address you used to place the order
  3. Navigate to the order and click the request return button
You will receive a response with a returns instructions and a pre-paid label.


All goods must be received back in the original ‘resellable condition’.

The goods must not have been wired or installed. Please note that careful checks are carried out to see if the product has been wired or installed.

The manufacturer's product packaging, accessories, fixings, instructions, protective inner packaging etc are also required to be in received back in the original ‘resellable condition’. You must not rip, tear, write on, tape or stick labels on the manufacturer's product packaging. A protective outer parcel, the same or similar to the protective outer parcels we use to send the goods to you, must be used when returning the goods. Goods must not be damaged in transit.

If any of the conditions above are not met, the return will be rejected and a refund will not be issued. The item can be posted back to you via DPD for a charge of £5.95 otherwise, the goods will be disposed of within 30 days.

If you are returning goods from an order that has had ‘threshold limits’ or other condition based discounts applied and your return causes your order no longer meets those thresholds or other conditions, the discount may be deducted from your refund.

Faulty Goods

Faulty goods can be refunded or replaced for free within the manufacturer’s guarantee or warranty period.

 Any questions? Contact us now.